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Shopping Guide

Physical store opens as usual. Please remember to wear a mask before entering our store.

Ordering

Order Online

Online shopping > Add to cart > Checkout > Fill in the order information > Order completed.


Order on WhatsApp / Facebook

Send the product(s) you want to order and shipping and contact information to WhatsApp (+852 9609 9876) or "Léselle" Facebook page.


The styles displayed on the website are limited. Welcome to discuss your needs with us and customize the gift.

Payment

Order on Léselle Website

We accept payment from debit or credit cards - American Express, VISA, Mastercard, as well as payments made by PayPal, Shop Pay, Apple Pay and Google Pay.


Order on WhatsApp / Facebook

We accept payment from PayMe, FPS, bank transfer, AliPay and WeChat Pay.


Store Purchase

We accept payment from PayMe, FPS, AliPay and WeChat Pay as well as cash.

Shipping

We provide store pickup, local delivery and international shipping. For more delivery details please refer to Shipping.

Store Pickup

Opening hours: Monday to Sunday 11:00 - 21:00. Pick-up time can be selected when placing the order.

Local Delivery

・Standard delivery

Standard delivery service of delivery time from Mon to Sun 09:00 - 22:00. Three options for delivery time slot. Free delivery for orders over the specified amount.


・Delivery at specific time

Arrange delivery at a specific time or within a time slot less than 60 minutes. Additional fee will be charged. Please specify the delivery time during checkout.


・Instant delivery

Special delivery service for urgent orders. Please contact customer service first to ensure the product(s) you need are in stock. Additional fee will be charged.


・S.F. Express (NOT showing at checkout)

Charged by weight. Usually arrive at the delivery address within two working days (but currently affected by the epidemic. Since S.F. Express is not suitable for delivering vulnerable floral products (especially for preserved flowers in glass dome), we do not recommend this service for local delivery. But if you need this service, please contact us.

International Shipping

Shipping methods for locations outside Hong Kong. Standard shipping and express shipping are provided.

Order Processing Details

Order Processing Time

After receiving the order, we will deliver the goods on time according to the order information.


Under normal circumstances, if the product is not in stock, you will not be able to select the delivery (or store pickup) within two to three days during the checkout process. The system will give you the earliest delivery (or pickup) date and time that you can choose according to the production time of different products.


If the inventory is not updated in time, or there is any failure that prevents us from delivering the products on time according to the order requirements, we will notify the customer of the situation as soon as possible after receiving the order, and then make another arrangement. If necessary, we will refund the payment. Please refer to the "Return Policy" for details.

Delivery Time

・Hong Kong

We provide four different delivery methods: "Standard delivery", "Delivery at specific time", "Instant delivery" and "S.F. Express". The delivery time will depend on the delivery method specified. If you choose "Instant delivery", it can be delivered to the designated location within 1-2 hours at the earliest (while the actual time depends on the delivery area, weather and traffic conditions). You can also pick up in person at our store. Please refer to "Shipping" for more details about delivery time.


・Overseas

Under normal circumstances, the delivery time of "Express Shipping" is shorter than that of "Standard Shipping". The specific delivery time depends on the destination of the shipment. Please refer to "Shipping" for details.

Remarks

We will try our best to ensure that the products provided are similar to the product pictures, but because the flowers are natural products, the shape of each flower will be different. Our florists will make corresponding designs according to the shape of the flower material and try to restore the effect on the product picture.


Because the output of some flowers is unstable, sometimes it will lead to a shortage of matching flowers. We will find replacements of similar flowers to try to ensure that their matching does not affect the overall effect.

Gift Wrapping & Greeting Card

Gift wrapping

In addition to creating surprises for the recipient, a gift box also provides appropriate collision protection for floral gifts, so each Léselle's product comes with a beautiful gift box or bouquet tote.


However, if your purchase is for your own use or for any other reasons so that you do not require a gift box or bouquet tote we provide, to avoid unnecessary waste, please inform us when placing the order, we will use other packaging that can also provide protection for flower gifts instead.


Greeting Card

Each of our products comes with a beautiful greeting card. If necessary, you can write down the greeting card message when placing the order. We will write it for you.


The limit on the number of words in each greeting card: 50 Chinese characters or 120 English letters.

Custom Order

We provide laser engraving service, and can also design your eternal floral gift according to your personal preferences. Custom orders generally take more time to proceed, and the price will also be adjusted according to the cost of materials such as different flowers or containers. Please refer to Custom Order for more details.

Change / Cancel Order

Change the Delivery Information or Content of Greeting Card

You must contact us to complete the change procedure two business days before the designated delivery time.


Change / Adjust Ordered Product(s)

Please contact us to discuss first, if changes can be made, fees will be charged depending on the replacement of flowers.


Cancel Order

In order to allow customers to receive the order in the shortest time, we generally process the order (including material ordering, producing, packaging and shipping) immediately after payment is made, so the customer cannot cancel the order after payment. Please refer to Léselle's Return Policy for details.

Product Care

Preserved flowers need extra care. If not maintained properly, they are prone to moisture and mildew. Also, the petals will easily fade and the life span is shortened.


Precautions for basic maintenance of preserved flowers:

・Avoid touching the flowers

・Avoid direct sunlight

・Avoid direct cold wind

・Blow dust off with a breeze

・Proper storage conditions: 40% to 65% humidity and 8°C to 28°C temperatures


Click here to learn more about the maintenance of preserved flowers.

Complaints about Goods and Services

If the quality of the goods or services is defective, please contact us within 24 hours after the goods are delivered and keep the goods as they are. We will understand as soon as possible and provide you with satisfactory remedies.